Privacy Policy

01Who We Are

National Surplus Group is a surplus funds recovery services company headquartered at 30 N Gould St Ste R, Sheridan, WY 82801. We help former property owners, heirs, and authorized representatives recover surplus funds resulting from foreclosure sales, tax sales, and other court-ordered property dispositions.

For the purposes of applicable data protection laws, National Surplus Group is the data controller of the personal information you provide to us.

02Information We Collect

We collect personal information in the following ways:

Information you provide directly:

• Full name, mailing address, phone number, and email address
• Property address and details related to the foreclosure or tax sale
• Your relationship to the property (former owner, heir, executor, etc.)
• Government-issued identification documents for identity verification
• Social Security Number or Tax ID (when required for IRS reporting of recovered funds)
• Bank account or payment information for disbursement of recovered funds
• Signed agreements, affidavits, and other legal documents

Information collected automatically:

• IP address, browser type, and device information when you visit our website
• Pages visited, time spent on pages, and referring URLs
• Cookie and tracking data (see Section 7)

03How We Use Your Information

We use the information we collect for the following purposes:

• To provide our services: Research, prepare, and file surplus funds claims on your behalf
• To verify your identity and eligibility: Confirm that you are authorized to claim the funds
• To communicate with you: Send case updates, request documents, appointment reminders, and respond to your inquiries by phone, email, or SMS
• To process disbursements: Transfer recovered funds to you and fulfill tax reporting obligations
• To comply with legal obligations: Respond to lawful requests from courts, government agencies, or law enforcement
• To improve our services: Analyze website usage and case outcomes to enhance our processes
• To protect our legal interests: Enforce our Terms and Conditions and defend against legal claims

If you submit a contact form or otherwise provide consent, we may contact you by SMS regarding your inquiry, case review, appointment scheduling, and service-related updates. Message and data rates may apply. You can opt out of text messages at any time by replying STOP.

We will not use your information for purposes beyond those described above without your prior consent.

04How We Share Your Information

We do not sell your personal information. We may share your information only in the following limited circumstances:

• County clerks and court administrators: To file and process your surplus funds claim
• Licensed attorneys and legal partners: When legal representation is required for your case
• Notaries and document preparation services: To prepare required affidavits and legal documents
• Government agencies: As required by law, including the IRS for tax reporting of disbursed funds
• Service providers: Secure document storage, encrypted communication platforms, SMS and email delivery providers, and case management tools that process data on our behalf under strict confidentiality agreements
• Law enforcement or courts: When required by a valid legal order, subpoena, or applicable law
• Business transfers: In the event of a merger, acquisition, or sale of assets, with prior notice to you

05Data Retention

We retain your personal information for as long as necessary to:

• Fulfill the purposes outlined in this Privacy Policy
• Comply with our legal obligations (including tax and financial recordkeeping requirements)
• Resolve disputes and enforce our agreements

For active cases, we retain all case-related documents and personal information throughout the duration of the claim process and for a minimum of 7 years following the close of a case, in accordance with applicable financial recordkeeping laws.

You may request deletion of your personal information subject to legal and contractual retention obligations by contacting us at support@nationalsurplusgroup.com.

06Security of Your Information

National Surplus Group implements industry-standard security measures to protect your personal information, including:

• Encrypted client portal for document submission and storage
• Secure, password-protected case management systems
• Limited access controls — only authorized personnel can access your case information
• Secure communication protocols (TLS/SSL) for all data transmissions
• Regular security reviews and staff training on data protection

Despite these measures, no method of transmission over the internet or electronic storage is 100% secure. We encourage you to contact us immediately at support@nationalsurplusgroup.com if you suspect any unauthorized access to your information.

07Cookies and Website Tracking

Our website uses cookies and similar tracking technologies to improve your browsing experience and analyze site traffic. Cookies are small text files stored on your device.

We use the following types of cookies:

• Essential cookies: Necessary for the website to function properly
• Analytics cookies: Help us understand how visitors interact with our website (e.g., Google Analytics)
• Preference cookies: Remember your settings and preferences for future visits

You can control or disable cookies through your browser settings. Note that disabling certain cookies may affect the functionality of our website. We do not use cookies to serve targeted advertising.

08Your Rights and Choices

Depending on your location and applicable law, you may have the following rights regarding your personal information:

• Right to Access: Request a copy of the personal information we hold about you
• Right to Correction: Request that we correct any inaccurate or incomplete information
• Right to Deletion: Request deletion of your personal information, subject to legal retention obligations
• Right to Restrict Processing: Request that we limit how we use your information in certain circumstances
• Right to Data Portability: Request your information in a structured, machine-readable format
• Right to Opt Out of Marketing: Unsubscribe from any marketing communications at any time
• SMS Opt-Out: You may stop SMS communications at any time by replying STOP to any message

To exercise any of these rights, please contact us at support@nationalsurplusgroup.com or call +1 (949) 508-0557. We will respond to verified requests within 30 days.

Please note that some rights may be limited where we are required by law to retain certain information, or where the information is necessary to complete your active claim.

09Children's Privacy

Our services are intended for individuals who are 18 years of age or older. We do not knowingly collect personal information from anyone under the age of 18. If you believe we have inadvertently collected information from a minor, please contact us immediately at support@nationalsurplusgroup.com and we will take prompt steps to delete it.

10Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or services. When we make material changes, we will:

• Update the "Last Updated" date at the top of this page
• Notify active clients via email of significant changes

We encourage you to review this Privacy Policy periodically. Your continued use of our services after any changes constitutes your acceptance of the updated policy.

11Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us:

• Company: National Surplus Group
• Address: 30 N Gould St Ste R, Sheridan, WY 82801
• Phone: +1 (949) 508-0557
• Email: support@nationalsurplusgroup.com
• Website: nationalsurplusgroup.com

We are committed to resolving any privacy concerns promptly and transparently.